Customers in Spain and European Union countries have the right to return products within 14 calendar days from receipt of the order, in accordance with European Union consumer rights regulations. That said, we extend this period to 30 days, as we are confident in our quality and in how much you are going to love our brand.

To start a return process, the customer must contact our customer service team (info@wikari.net ) within the aforementioned period, providing information about the order number and the products they wish to return. The return can also be managed independently through the customer's account by starting a return process.

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Returns from Spain

Products must be returned within the 30-day period in good condition, without signs of use and with the original tags. The product may only be tried on to the extent necessary to check its size, fit and characteristics. If the product arrived defective or incorrect, Wikari must be informed and details of the issue must be provided.

Returns from Spain are free of charge, and the return shipping costs will be covered by Wikari.

For returns made within the legal 14-day withdrawal period, if the customer returns the entire order, the original standard shipping cost will also be refunded. If the customer selected a more expensive shipping method, only the amount equivalent to the standard shipping option will be refunded.

For partial returns or returns made during Wikari's extended voluntary return period between days 15 and 30, the original shipping costs will not be refunded.

Once the return has been received and the condition of the product has been checked, we will proceed to refund the full amount paid by the customer or resend the same or a similar product in new condition.

Size exchanges are managed as follows: If it is the first size exchange, the cost is completely FREE. A Correos return label will be provided so that the customer can drop off the product, properly packaged, at the nearest post office. Any subsequent size exchanges will incur the corresponding shipping costs. The first free size exchange is only available for orders placed in mainland Spain.


Returns from Europe

The customer will be responsible for the return shipping costs unless the product is defective or there has been an error in the shipment. For returns from European Union countries, Wikari will provide a prepaid return label at a cost of €9.95. This amount will be deducted directly from the customer's refund, so no additional payment will be required before sending the return.

Once the return has been received and the condition of the product has been checked, we will proceed to refund the corresponding amount to the customer.

For returns made within the legal 14-day withdrawal period, if the customer returns the entire order, the original standard shipping cost will also be refunded. If the customer selected a more expensive shipping method, only the amount equivalent to the standard shipping option will be refunded. The €9.95 return cost will still be deducted from the total refund amount.

For partial returns, or returns made during Wikari's extended voluntary return period between days 15 and 30, the original shipping costs will not be refunded.

Size exchanges are managed as follows: for the first size exchange of an order, the customer will only have to cover the €9.95 return cost, and we will cover the shipping cost of the new size. Wikari will provide the return label.

The new size must correspond to the same product and will be subject to stock availability. Once the return has been processed and the applicable return cost has been deducted, we will send the new size.

Only one subsidised size exchange per order is offered. If an additional size exchange is requested, the customer will be responsible for both the return shipping costs and the shipping costs of the new size.

If the product is defective, incorrect, or there has been a shipping error attributable to Wikari, Wikari will cover both the return costs and, where applicable, the shipping costs of the replacement product.


Returns from the United States

For returns from the United States, Wikari will attempt to provide a prepaid return label whenever this service is available. If Wikari cannot provide a return label for the customer's location, the customer will be responsible for arranging and paying for the return shipment to our warehouse in Spain.

In this case, Wikari will provide the customer with the return address and the necessary instructions. The return must be sent using a tracked shipping service, and the customer must keep the proof of shipment and tracking number until the return has been completed.

The customer will be responsible for the return shipping costs unless the product is defective, incorrect, arrived damaged, or there has been an error attributable to Wikari. In these cases, Wikari will cover the applicable return costs.

Packages returned from the United States must be declared as returned goods / merchandise return whenever applicable. Customers must not send returns using cash-on-delivery services or services that require Wikari to pay additional charges upon delivery.

Size exchanges from the United States will be processed once the original product has been returned to our warehouse in Spain. The customer will be responsible for the return shipping costs and the shipping costs of the new size.

Once the product has been received and we have verified that it meets the return conditions, Wikari will contact the customer to process the exchange and arrange payment for the shipping of the new size.

The new size must correspond to the same product and will be subject to stock availability. Once the applicable shipping costs have been paid, Wikari will proceed with the shipment of the new size.


Can I cancel my order?

If at any time, before your shipping label is created, you wish to cancel your order, this is completely acceptable. Please email info@wikari.net to do so.

If your shipping label has already been created, it is very likely that we will not be able to cancel or refund your order because it may already have been shipped. In some cases, it may not yet have been dispatched, so we recommend emailing info@wikari.net to check.

If your order has been handed over to the shipping company, there is no way to cancel it because it is already in the carrier's possession; however, if you would like a refund, please email us to arrange the return of the product.

Wikari is committed to complying with the local return regulations of each country. In the event of any conflict between our policies and local regulations, the applicable local regulations will prevail.