Below are frequently asked questions about some common concerns our customers have.
If you have other questions, please send them to info@wikari.net .
- All
- Pre-sale questions
- Shipping Questions
- Post-sale questions
- Questions about the company
Need help?
If you have an issue or question that requires immediate assistance, you can click on the chat window to chat live with a Customer Service representative if available.
If we are not available, leave us a message through chat or email and we will respond in less than 24 hours!
Pre-sale questions
Find your favorite anime x gym products from our wide selection on the web, add them to your cart, and when you're ready, proceed to checkout. Fill in the details of your preferred payment method, shipping address, and you'll be ready to receive your package!
The payment options available are: card payment, PayPal, Shop Pay, Google Pay and cash on delivery (pay on delivery).
Yes, we offer several non-cumulative discounts. You can find them on our social networks, on discord, participating in our giveaways, subscribing to our newsletter...
We also have an affiliate system that helps you receive exclusive discounts from the brand (more information on the affiliate page), a rewards system called Wikaris and an exclusive community for members of our Wi-card who will obtain special benefits.
We also have free shipping in Spain from €50 and in Europe from €105.
Yes, we have it. You can participate in our affiliate system using the link that appears in the rewards application. Participate to receive both you and your referral a €5 discount on orders over €45.
Refer 5 people or up to 10 to get bigger prizes. For more information visit our affiliate page!Our customers from Spain and Europe have the right to return the products received during the first 14 calendar days from receipt, however, from Wikari we want to extend the period up to 30 days ❤️
You can find more information about refunds and cancellations in our refund policies.Yes of course. In each and every one of our products you will be able to see opinions with photos about the product you want to buy, and at the beginning you can find our reviews as well.
We are delighted that you want to join our family. You can follow us on our social networks: instagram and tiktok to be part of our daily life.
But our true community is found in our DISCORD, join to participate in future decisions, get discounts and much more. https://discord.gg/wbrYBVMPCE You can also have special rewards and be a special member of the community, getting your Wi-card.All our products are of the highest quality, tested by professionals in the bodybuilding and bodybuilding sector.
The leather used in our belts is 100% cow leather, not synthetic as most companies usually have, this being much more fragile and durable than real leather. In addition, all our products have designs and details based on Japanese culture.Shipping Questions
All countries contained in Europe.
We are working to reach more countries.We provide a tracking number and you can find it in the "Tracking" tab.
Shipping will depend on the type of order: express or regular shipping.
Express delivery:
If the order is express, it will be processed the same day of purchase.
Regular shipments:
If it is regular shipping, it will be processed on Mondays or Wednesdays depending on when your order was placed.
Shipping times:
Express Shipping in Spain: It takes 24-48 hours.
Regular Shipping in Spain: Takes 2-3 days, processed on Mondays or Wednesdays.
Shipping to the Rest of Europe: It takes 4-5 days.
Please note that shipping times are estimates and may vary. If you have any specific questions about your order or shipping, please feel free to contact us at info@wikari.net.
The shipping companies we use depend on where you are shipping to.
- If we ship to Spain by ordinary mail, the shipping company will be Correos
- If we ship to Spain by express, the shipping company will be Correos Express.
- If we ship to Europe, the transport company will always be DHL or Correos España.
Post-sale questions
To contact us, you can use the chat at the bottom right for a live chat if our agents are available, if not, we will respond to you in less than 24 hours.
You can also contact us via email info@wikari.net .
Yes you can, as long as you comply with wikari's return policy, which can be found under the "Refund Policy" tab.
You can return the product in the following cases:
- Manufacturing defect
- Send Error
- First size change
Products must be returned in the following conditions:
- without using
- With labels
- In the same conditions in which it arrived to the customer.
The cost of return shipping will be borne by the customer.
Yes, we have a community made up of our clients on Discord to join, follow this link:
You can leave comments about the product purchased in the "Reviews" tab at the beginning or within each product, earning benefits for it.
You can also leave reviews on social media in your stories and posts. We check our social media every day and are very active in responding to messages.
Questions about the company
Wikari is based in Almería, Spain.
We are friends in love with both the gym and anime, and we thought about combining both passions to be able to use what we like in the gym without having to give up the highest quality.
No, this is our first company. But we have a team with a lot of knowledge about entrepreneurship and, above all, with a lot of enthusiasm.
